Citrix & VDI · Managed NetScaler
NetScaler is the front door to every Citrix session and business app you publish. Altanora's Citrix-certified engineers monitor, patch, tune and secure it around the clock, so a missed firmware update or an expired certificate never becomes an outage or a breach.
Managed NetScaler is a service where Altanora takes over the day-to-day operation of your NetScaler (formerly Citrix ADC) appliances: monitoring, patching, firmware, security policy and incident response, 24/7/365.
It covers physical and virtual appliances, and every major feature from Gateway and load balancing to WAF and GSLB.
Unpatched Gateway appliances are among the most exploited entry points in recent years. Firmware and patch cadence isn't optional.
Few teams have a NetScaler specialist on staff, and fewer have one on call at 2 a.m.
An untested HA pair, an expired certificate or a WAF false positive can stop every remote user at once.
The full NetScaler stack, run to Citrix best practices and tested in our lab before it reaches production.
Optimized Gateway and ICA/HDX policies for stable Citrix sessions.
A scheduled patch and firmware cadence, tested in our lab first.
Certificate lifecycle, renewals, and cipher and protocol hardening.
WAF policy design and tuning to block real threats with fewer false positives.
Bot mitigation and IP reputation controls, continuously tuned.
Multi-site GSLB, validated HA pairs and scheduled failover testing.
Centralized configuration, analytics, baselines and drift detection.
End-to-end telemetry, alerting and dashboards for health, capacity and user experience.
| Gold | Platinum | |
|---|---|---|
| Coverage | 24/7/365 monitoring and support | 24/7/365 monitoring and support |
| Response time | Ticket actioned in under 2 hours | Ticket actioned in under 15 minutes |
| NetScalers included | 2 | 4 |
| Annual audit with detailed report | Yes | Yes |
| Advanced monitoring | Yes | Yes |
| WAF, GSLB and Console (ADM) management | Add-on | Discounted add-on |
| Minimum term | 1 year | 1 year |
| Billing | Monthly | Monthly |
Get enterprise-grade expertise without adding headcount.
Where Gateway reliability drives the whole user experience.
Documented patching, audits and configuration baselines that support compliance.
Move NetScaler spend from CapEx and headcount to a predictable monthly fee.
A Citrix Double Platinum Partner with Citrix-certified engineers and cross-vendor credentials (Microsoft, VMware, Cisco, Fortinet, Veeam).
An in-house lab mirrors client environments, so every change is tested before production.
Yes. Citrix ADC was renamed NetScaler.
Yes, both, including VPX, and CPX for container workloads.
Yes. Firmware lifecycle planning is part of the service, including moving off unsupported builds.
Yes. We take over your existing appliances after an onboarding audit.
Gold tickets are actioned in under 2 hours and Platinum tickets in under 15 minutes, 24/7/365.
We review your firmware level, certificates, HA and WAF posture, then give you a written health check and a remediation plan.
Book a NetScaler Health Check