Citrix Managed Services · 2026 Citrix Evangelist Partner of the Year
Your Citrix Environment,
Run by Experts 24/7.
Altanora's Citrix Managed Services give you 24/7/365 monitoring, maintenance and support from Citrix-certified engineers. Extend your IT team or hand off Citrix completely, with response times as fast as 15 minutes, starting as low as $750 a month.
What Are Citrix Managed Services?
Citrix managed services are an outsourced support program where a Citrix partner monitors, maintains and supports your Citrix environment around the clock. Altanora's engineers handle monitoring, patching, image management, upgrades, NetScaler Gateway and incident response, so your team can take a hands-off approach and focus on higher priorities.
It works as a full hand-off or as an extension of your team. You get Citrix-certified expertise and predictable monthly costs, without hiring and training specialists, from the team Citrix named its Evangelist Partner of the Year at Citrix Unite 2026.
Citrix Unite 2026
2026 Citrix Evangelist Partner of the Year
Citrix named Altanora its Evangelist Partner of the Year at Citrix Unite 2026, recognizing our commitment to client outcomes, partner collaboration and the Citrix ecosystem.
It's the same team that licenses, funds, deploys and manages your Citrix environment, from one Platinum Partner.
Talk to Our Citrix Team
Citrix Managed Services at a Glance
24/7/365monitoring and emergency support
<15 minSeverity 1 response with VIP Priority Support
70+certified VDI and Citrix professionals
$2,500a month to replace a full-time Citrix engineer, vs. $158K+ a year in-house
What's Included
Everything it takes to keep Citrix fast, secure and current.
24/7/365 monitoring
Round-the-clock monitoring and management of your Citrix environment.
Maintenance and support
Daily maintenance and expert support for your existing Citrix infrastructure.
Updates and security audits
Patches, software updates and regular audits against security best practices.
Image and lifecycle management
Master image upkeep and full lifecycle management, with tested changes and rollback plans.
NetScaler Gateway support
Support for the whole stack, including NetScaler Gateway, so there's one team to call. Managed NetScaler →
Incident response
Active response times and problem resolution during unscheduled disruptions.
Front-of-queue priority
Your tickets go to the front of the queue, for faster triage and recovery.
Proactive planning and UX monitoring
Capacity planning and user experience monitoring to catch problems before users do.
Citrix Managed Services Tiers
Reactive support when you need it, or proactive management that keeps problems from happening.
| Feature | Basic (reactive) | VIP Priority (reactive) | Silver | Gold | Platinum |
|---|---|---|---|---|---|
| 24/7 emergency line, ticketing and knowledge base | Included | Included | Included | Included | Included |
| Ticket actioned in | Under 2 hours | Under 15 minutes | Under 1 hour | Under 1 hour | Under 1 hour |
| Support hours included per month | 3 | — | 8 | 10 | Unlimited |
| Minimum billing and increments | 1 hr, then 1-hr increments | 1 hr, then 15-min increments | 1 hr, then 15-min increments | 1 hr, then 15-min increments | Not applicable |
| Additional hours, business days and evenings/weekends | Billed | Billed at preferred rate | Billed at preferred rate | Billed at preferred rate | Included |
| Annual audit with detailed report | — | — | Included | Included | Included |
| Master image management | — | — | — | Basic image | Included |
| On-site updates per technology block | — | — | — | 1 | 2 |
| Management of the entire VDI technology block | — | — | — | — | Included |
| Remote monitoring | — | — | — | — | Included |
| Proactive planning and project management | — | — | — | — | Included |
| Training discounts at our facility | — | — | — | — | Included |
| Term and billing | 1 year, monthly | 1 year, monthly | 1 year, monthly | 1 year, monthly | 1 year, monthly |
Unused monthly hours carry forward within the quarter and reset at quarter end. Exact inclusions are confirmed in your service agreement. Managing NetScaler? See Managed NetScaler tiers.
Citrix VIP Priority Support vs. Standard Support
Altanora VIP Priority Support adds 24/7 level 2 and 3 help, faster SLAs and an assigned service delivery manager. It's an upgrade for Citrix subscriptions and Altanora FlexDaaS.
| Feature | Citrix Standard Support | Altanora Standard Support | Altanora VIP Priority Support |
|---|---|---|---|
| Availability | Included with Citrix products | Included with Altanora FlexDaaS | Upgrade for Citrix subscriptions and FlexDaaS |
| Severity 1 response (24/7/365) | 30 minutes | 30 minutes | 15 minutes |
| Severity 2 response | 2 business hours, weekdays 8am–6pm | 4 hours, 24/7/365 | 1 hour, 24/7/365 |
| Severity 3 response | 8 business hours, weekdays 8am–6pm | 24 hours, weekdays 8am–6pm | 4 hours, weekdays 8am–6pm |
| Level 2 and 3 Citrix engineers | — | Included | Included, up to senior Citrix engineer |
| Multi-vendor and multilingual support | — | Included | Included |
| Priority ticket queuing and critical situation management | — | — | Included |
| 15 hours of scheduled support | — | — | Included |
| Assigned service delivery manager, RCA for Severity 1 and 2, success planning and executive sponsor | — | — | Included |
Citrix Standard Support response times from Citrix's published support terms. Altanora SLAs are confirmed in your service agreement.
In-House Citrix Engineer vs. Altanora Managed Services
A mid-level Citrix engineer costs an estimated $158,000 to $213,000+ in year 1, and it's still one person working 40 hours a week.
| Cost category | In-house engineer (annual) | Altanora Managed Services |
|---|---|---|
| Base salary | $100,000 – $125,000 | Included |
| Employer payroll taxes (7.65% FICA) | ~$8,400 – $9,600 | Included |
| Benefits (health, dental, vision, 401k) | ~$22,000 – $35,000 | Included |
| Recruiting and hiring fees (15–20% of salary) | ~$15,000 – $25,000 (year 1) | Included |
| HR administration and onboarding | ~$5,000 – $8,000 | Included |
| Workstation, laptop and hardware | ~$3,000 – $5,000 | Included |
| Software licenses and tooling | ~$2,000 – $5,000 | Included |
| Training and certifications | ~$3,000 – $6,000 | Included |
| Off-hours and on-call coverage | Limited or extra cost | Included, 24/7/365 |
| Knowledge loss from turnover | High risk | No single point of failure |
| Estimated total, year 1 | $158,000 – $213,000+ | Engineer replacement from $2,500 a month |
U.S. benchmarks for a mid-level Citrix engineer (5–7 years' experience): LinkedIn Salary Insights, Glassdoor, BLS Employer Cost data (2025). Actual costs vary by region and benefits. Altanora pricing varies by tier and scope.
Capability Comparison
| Capability | In-house engineer | Altanora | Altanora advantage |
|---|---|---|---|
| 24/7/365 monitoring and incident response | ✗ | ✓ | Always on, with no gaps |
| Citrix DaaS Cloud and Local engineering | ✓ | ✓ | Citrix Double Platinum Partner |
| NetScaler (WAF, GSLB, HA, Console) | Partial | ✓ | Dedicated NetScaler practice |
| VMware and Omnissa Horizon | Partial | ✓ | Certified VMware specialists |
| XenServer administration | Partial | ✓ | Deep hypervisor expertise |
| Citrix UniconOS endpoint management | ✗ | ✓ | Endpoint fleet management |
| Citrix Experience Insights and Goliath monitoring | ✗ | ✓ | Proactive user experience monitoring |
| Citrix SecurAccess ZTNA and Session Recording | ✗ | ✓ | Full-stack coverage |
| Security audits, patching and hardening | Partial | ✓ | Routine cadence built in |
| Multilingual support | ✗ | ✓ | English, French, Spanish, Portuguese and more |
| Lab testing and validation | ✗ | ✓ | In-house mirror lab |
| Disaster recovery and BCP runbooks | ✗ | ✓ | Documented and tested |
| Knowledge continuity during turnover | ✗ | ✓ | No single point of failure |
| Access to 70+ certified engineers | ✗ | ✓ | Depth across every domain |
✓ fully covered · Partial: depends on the individual · ✗ not typically included
Platforms We Manage
Certified across Citrix, Microsoft, VMware, Amazon, Fortinet, Veeam and Cisco.
Citrix DaaS
Citrix DaaS Cloud and Local, including StoreFront, Delivery Controllers, Director, PVS, WEM and FAS.
Hypervisors
Citrix XenServer, Microsoft Hyper-V and VMware, plus the servers and virtual machines behind them. Managed XenServer →
Other VDI platforms
Omnissa Horizon and Microsoft Azure Virtual Desktop, for mixed or migrating environments.
Who It's For
Small and mid-sized businesses
50 to 500 employees with little or no in-house Citrix expertise, or no coverage nights and weekends.
Mid-market enterprises
500 to 5,000 employees who need to fill skills gaps, cover staff turnover and move Citrix costs to OPEX.
Large enterprises
5,000+ employees who want follow-the-sun coverage, fast SLAs and a single team for the full Citrix stack.
Citrix Managed Services FAQ
What do Citrix managed services include?
Altanora's Citrix managed services include 24/7/365 monitoring, daily maintenance and support, patching and security audits, master image and lifecycle management, NetScaler Gateway support, incident response, front-of-queue priority and proactive planning.
How fast does Altanora respond?
With VIP Priority Support, Severity 1 tickets are actioned in under 15 minutes, 24/7/365. On our proactive Silver, Gold and Platinum tiers, tickets are actioned in under 1 hour, and on Basic, in under 2 hours. Every tier includes a 24/7 emergency support line.
Can Altanora work alongside our IT team?
Yes. You can hand off Citrix completely or use Altanora as an extension of your team to fill skills gaps, cover nights and weekends, or support projects.
Do you manage Citrix in the cloud and on-premises?
Yes. We manage Citrix DaaS Cloud and Local, on-premises and hosted environments, on XenServer, Hyper-V or VMware, as well as Omnissa Horizon and Azure Virtual Desktop.
How are Citrix managed services priced?
Altanora support plans start as low as $750 a month, and proactive managed services that replace an in-house Citrix engineer start at $2,500 a month. Every tier has a one-year minimum term with monthly invoicing, and we quote each program based on your environment and the tier you choose.
Is managed services cheaper than hiring a Citrix engineer?
Usually, yes. A mid-level Citrix engineer in the U.S. costs an estimated $158,000 to $213,000 or more in year 1, including salary, taxes, benefits, recruiting and tooling. Altanora's engineer-replacement managed services start at $2,500 a month and cover 24/7/365 with a team of 70+ certified engineers. Compare your costs →
Is Citrix Priority Support still available?
Citrix now offers its premium support, Citrix Unified Services, by invitation only, and its standard support covers Severity 2 and 3 issues during business hours. Altanora VIP Priority Support is available to organizations of any size, with 15-minute Severity 1 response, 24/7 level 2 and 3 engineers and an assigned service delivery manager.
Hand Off Citrix With Confidence
Tell us about your environment, and we'll recommend the right tier and send you a quote.
Get a Managed Services Quote