Legal
How Altanora collects, uses, shares and protects personal information when you visit our website, contact us or use our hosting, managed and professional services.
Last updated: October 21, 2026
Altanora ("Altanora", "we", "us" or "our") provides Citrix, virtual desktop, cloud, security, hosting, managed and professional services from our U.S. headquarters in Fort Lauderdale, Florida, and our Canadian headquarters in Montreal, Quebec.
This policy explains how we handle personal information about website visitors, prospects, customers' contacts and users, suppliers, partners and job applicants. It is written to meet Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, and other privacy laws that may apply to you. We protect personal information in line with recognized security frameworks such as those of the National Institute of Standards and Technology (NIST).
Our Vice-President, Professional Services and Security, has been designated as the person in charge of the protection of personal information at Altanora. This person makes sure we comply with privacy laws, approves our privacy practices and handles requests and complaints.
Contact: privacy@altanora.com
Mail: Person in charge of the protection of personal information, Altanora, 1200 McGill College Avenue, Suite 1550, Montreal, Quebec H3B 4G7, Canada
We only collect the personal information we need for the purposes described in this policy. Depending on how you interact with us, this may include:
We use personal information to:
We collect, use and share personal information with your consent, unless the law allows otherwise. When we ask for your consent, we do so in clear terms and for specific purposes. You can withdraw your consent at any time, for example by using the unsubscribe link in our emails or by contacting us. Withdrawing consent may limit what we can do for you, such as sending you event invitations.
We only share personal information when it is necessary for the purposes described in this policy, and only with:
Some of our service providers, including our CRM and marketing platform, store information outside Quebec, including in the United States. Before personal information is communicated outside Quebec, we assess the privacy risks and make sure the information will receive adequate protection, as required by Law 25. Information processed outside Canada may be accessible to authorities in that country under its laws.
Data that customers host in Altanora's sovereign cloud services stays in the country the customer selects, as described in the customer's agreement.
We use cookies and similar technologies to operate our website, remember your preferences, measure traffic and understand how our content and emails are used. Some of these technologies can identify, locate or profile you. Where the law requires your consent for these technologies, we ask for it, and you can change your choice at any time through our cookie preferences, where available, or your browser settings. Refusing cookies may limit some features of the website.
We use physical, technical and administrative safeguards that are appropriate to the sensitivity of the information, such as access controls, encryption and network security. Access to personal information is limited to people who need it to do their jobs.
If a confidentiality incident occurs, such as unauthorized access to or loss of personal information, we take reasonable steps to reduce the risk of harm and prevent similar incidents. If an incident presents a risk of serious injury, we notify the Commission d'accès à l'information du Québec and the people affected, as required by law. We keep a register of confidentiality incidents.
We keep personal information only as long as necessary for the purposes for which it was collected, or as required by law, for example for accounting or tax purposes. When it is no longer needed, we securely destroy it or anonymize it.
Subject to the law, you have the right to:
To make a request, email privacy@altanora.com or write to the person in charge of the protection of personal information at the address above. We may ask you to confirm your identity. We will respond within 30 days. If you are not satisfied with our response, you can contact the Commission d'accès à l'information du Québec or the privacy authority where you live.
When customers store data in our hosting, cloud or managed services, the customer controls that data and remains responsible for it. Altanora processes it only on the customer's instructions and under the customer's agreement. We do not actively monitor the content of customer data. If we become aware of a confidentiality incident affecting customer data, we inform the customer and work with them to address it.
Depending on where you live, other laws may also apply to your personal information, such as Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), U.S. state privacy laws such as the California Consumer Privacy Act (CCPA), and the EU and UK General Data Protection Regulations (GDPR). You can exercise the rights these laws give you by contacting us as described above.
We may update this policy to reflect changes in our practices or in the law. The date at the top of this page shows when it was last updated. If we make significant changes, we will post a notice on our website.
For questions about this policy or about your personal information, email privacy@altanora.com.
Person in charge of the protection of personal information: Vice-President, Professional Services and Security
Postal address: Altanora, 1200 McGill College Avenue, Suite 1550, Montreal, Quebec H3B 4G7, Canada