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Privacy Policy

This privacy policy aims to inform our customers and suppliers of the hosting and professional services provided by Altanora, in accordance with the regulations of Law 25 of Quebec, Canada, on the protection of personal data. We are committed to protecting the privacy and security of the personal information we collect and treating it in accordance with the standards established in the National Institute of Standards and Technology (NIST) model.


Collection of personal information

We collect personal information such as name, email address, IP address, telephone number, billing information, recruitment information and consent information for a specific purpose when you use our services accommodation and professional services. We collect this data for the purpose of providing, maintaining and improving our services, as well as meeting the needs and requests of our customers. We also collect technical information about the use of our services in order to optimize the performance and ensure the security of our platform.


Use of personal information

We use the personal information collected to provide, personalize, maintain and improve our hosting and professional services. This includes managing customer accounts, communicating with customers, resolving technical issues, invoicing, collecting payments, providing customer support and protecting Altanora's legal rights and interests.


Sharing of personal information

We do not share our customers' personal information with third parties except in the following circumstances:

  • With your explicit consent;
  • Where necessary to provide our services, such as sharing information with our third party service providers;
  • To comply with our legal obligations, requests from government authorities or to protect our legal rights and interests.


Protection of personal information

We implement appropriate security measures to protect personal information from unauthorized access, disclosure, alteration or destruction. We apply NIST model security standards and best practices to ensure the confidentiality, integrity and availability of our customers' personal data. These security measures include the physical, technical and organizational protection of data, including the use of firewalls, encryption and access controls.


Data Responsibility

It is important to note that the customer remains responsible at all times for the data hosted in our services. We do not actively monitor the content of the stored data. However, if we become aware of a data breach or misuse of our services, we will work with our customers to take the appropriate measures to remedy the situation and protect the rights and interests of the individuals affected.


Duration of retention of personal information

We will retain our customers' personal information for as long as necessary to provide our services and comply with our legal obligations. If you would like to delete your account or request deletion of your personal information, please contact us directly.


Cookies and similar technologies

We use cookies and other similar technologies to collect information about the use of our services. This allows us to improve user experience, analyze trends and statistics, and personalize our offers. You can configure your browser to refuse cookies, but this may limit certain functionality of our site.


Privacy Policy Changes

We reserve the right to update and modify this privacy policy to reflect changes in our privacy practices and to comply with applicable regulations. We encourage you to review this policy regularly to stay informed of any changes.


Contact us

If you have any questions or concerns regarding our privacy policy or the protection of your personal information, please contact our manager at the following email address :

Role of contact person: Vice-President Professional Services and Security

Postal address: at Altanora, 1200 Avenue McGill College, suite 700, Montreal, QC H3B 4G7.

This policy was updated as of: October 1, 2023


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Our Mission


Altanora is dedicated to helping our clients achieve their business goals through innovative IT solutions and services. We are committed to providing exceptional value and quality, and to building a culture of respect, integrity, and professionalism that fosters growth and development for our team members and our clients.
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