Services · Co-Managed IT Services
Keep control of your IT while Altanora covers monitoring, after-hours support, specialist skills and the work your team never gets to.
Co-managed IT is a partnership where your internal IT team keeps ownership of the environment and Altanora takes on agreed responsibilities, such as 24/7 monitoring, patching, escalations or specialist platforms like Citrix. You decide the split. We fill the gaps, so your team can focus on projects and the business instead of firefighting.
Altanora works alongside IT teams in healthcare, finance, government, telecom and manufacturing across Canada and the United States.
Scope is defined together in a shared responsibility matrix.
Pick the responsibilities that make sense for your team.
We watch your environment around the clock and act on alerts before users notice.
Nights, weekends and holidays covered, so your team can rest.
Regular updates for Citrix, hypervisors, servers and endpoints, done in agreed windows.
Citrix, NetScaler, XenServer and Intune handled by dedicated experts.
Your team handles L1; we take L2 and L3 escalations.
Monitoring, testing and restore support for Veeam backups.
A typical split. Every co-managed agreement is tailored.
| Area | Your IT team | Altanora |
|---|---|---|
| Strategy and priorities | Owns | Advises |
| User requests (L1) | Handles | Backup when needed |
| Citrix and VDI platform | Shared | Monitors, maintains and escalates |
| 24/7 monitoring and alerts | Informed | Owns |
| Patching and updates | Approves | Plans and applies |
| Major incidents | Informed | Leads resolution |
| Projects and upgrades | Owns or shares | Designs and delivers |
How IT teams extend their reach with Altanora.
Business jet manufacturer
24/7
VIP Priority Support working alongside the internal IT team on manufacturing systems and business apps.
Altanora client engagement
Insurance company
$50K
a year saved after Altanora helped the internal team replace a monitoring tool with Citrix Experience Insights.
Altanora client engagement
Healthcare organization
$124K
saved upfront, plus $30K a year, on NetScaler with Altanora.
Altanora client engagement
From Our Clients
“Working with Altanora has been a true game-changer for our IT needs. Their customized solutions have provided us with top-tier services that integrate seamlessly with our team, ensuring smooth IT operations.”Patrice Tanguay, Director of IT Infrastructure
2026 Citrix Evangelist Partner of the Year and a Citrix Platinum Partner since 2006, with 70+ certified engineers across North America.
Your team keeps ownership and visibility, with clear responsibilities on paper.
Get Citrix, NetScaler and endpoint experts without hiring them.
Add or remove responsibilities as your team and projects change.
With managed IT, Altanora runs the environment for you. With co-managed IT, your team keeps ownership and Altanora covers agreed parts, such as monitoring, after-hours support or specialist platforms.
Organizations with an internal IT team that is stretched, lacks specialist skills such as Citrix, or needs 24/7 coverage without hiring.
It depends on scope. Managed services that replace an in-house engineer start at $2,500 a month, and support-only plans start at $750 a month.
Yes. We review the responsibility matrix with you regularly and adjust it as your needs change.
Existing clients can open a ticket through the client portal, by emailing support@altanora.com, or by calling 514-849-1100 and choosing option 3. For general or sales questions, email sales@altanora.com.
Tell us where you need help, and we'll design the right co-managed model.
Talk to Us About Co-Managed IT