Citrix & VDI · Citrix Experience Insights (formerly uberAgent)
Citrix Experience Insights monitors user experience and endpoint security across Citrix sessions, laptops, browsers and SaaS apps, and sends the data to the analytics platform you already use. It's included in Citrix UHMC.
Citrix Experience Insights, formerly uberAgent, is a digital employee experience (DEX) and endpoint security analytics tool that shows exactly where a slowdown or threat sits, across the endpoint, network, Citrix session and application. It measures logon times, application responsiveness, browser and SaaS performance, network latency and security events on physical and virtual machines.
Its lightweight agent sends data to Splunk, Elastic or Azure Monitor, so you own the data and keep it as long as you like. It's also available as Citrix Experience Insights Flex, a Citrix-managed service in Citrix Platform Flex powered by the Splunk Cloud Platform.
Savings from an Altanora client engagement. Your results depend on your environment and licensing.
One product for every environment, from VDI sessions to laptops and SaaS.
Logon duration, latency and application responsiveness for Citrix DaaS, published apps and desktops.
Browser extensions show page load times and errors for any web or SaaS app, not just network traffic.
Inventory, usage and performance for VDI, multi-session hosts, servers and laptops, plus every app they run.
Connection attempts, latency and Wi-Fi quality per user, machine and application.
Threat detection rules for process execution, file access, network activity and lateral movement.
Send data to Splunk, Elastic or Azure Monitor and keep years of history to spot long-term trends.
| Feature | ControlUp | Lakeside SysTrack | Citrix Experience Insights |
|---|---|---|---|
| Approach | Real-time console for seeing and fixing issues | Proprietary cloud analytics and health scores | Data-first: high-fidelity metrics in your own data platform |
| Architecture | Local monitor servers plus cloud | Processing on the endpoint | Lightweight agent that forwards data to your platform |
| Historical data | Shorter retention unless you pay for more | Stored in a proprietary cloud | As long as you want, in Splunk, Elastic or Azure Monitor |
| Browser visibility | Improving | Moderate | Deep, via browser extensions |
| Security analytics | Minimal | Focused on asset intelligence | Built-in endpoint security analytics |
| Licensing | Separate subscription | Separate subscription | Included in Citrix UHMC |
Based on Altanora's comparison of publicly available product information.
Turn telemetry into decisions.
We roll out the agent, connect it to Splunk, Elastic or Azure Monitor and build the dashboards your team needs.
We use Experience Insights data to map users to the right delivery model, from browser to VDI. It's a common Citrix-funded project.
We watch your dashboards and act on what they show as part of Citrix Managed Services.
Citrix Experience Insights, formerly uberAgent, is a user experience monitoring and endpoint security analytics tool for Citrix sessions, physical and virtual machines, browsers and SaaS apps. It shows where performance problems and threats sit so IT can fix them faster.
Yes. Citrix renamed uberAgent to Citrix Experience Insights. Functionality, licensing and support are unchanged.
Yes. It's included in Citrix Universal Hybrid Multi-Cloud (UHMC). It's also available as Citrix Experience Insights Flex, a managed service within Citrix Platform Flex.
Experience Insights sends data to the analytics platform you choose, such as Splunk, Elastic or Azure Monitor, so you own the data and set your own retention.
For many organizations, yes. One Altanora insurance client replaced ControlUp with Experience Insights and saved about $50,000 a year, since Experience Insights is already included in their Citrix licensing.
See Experience Insights on your own environment, and find out which monitoring tools you can retire.
Book an Experience Insights Demo