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Home / Services / IT Managed Services

Services · IT Managed Services

Managed IT Services,
Proactive, 24/7.

Fully managed infrastructure, VDI, endpoints and backup, monitored and maintained around the clock by certified engineers. Managed services start at $2,500 a month.

Get a Managed Services ProposalSee What's Included

What Are Altanora Managed IT Services?

Altanora managed IT services take day-to-day responsibility for your infrastructure, from servers and hypervisors to Citrix, endpoints and backups, with 24/7 monitoring and proactive maintenance. Instead of reacting to outages, we prevent them. You get predictable monthly costs, specialist skills and a team that never goes on vacation.

Managed services that replace an in-house engineer start at $2,500 a month, compared with $158K to $213K or more for a first-year full-time hire.

Managed IT at a Glance

$2,500a month: where managed services that replace an in-house engineer start
$158K+first-year cost of hiring one infrastructure engineer
24/7/365monitoring and support
70+certified engineers behind your service

Full-time engineer costs include salary, benefits, recruiting, training and tools. Run your own numbers.

What's Included

Everything you need to keep IT running, handled by one team.

👀

24/7 monitoring

Infrastructure, VDI and user experience monitoring with alerts handled around the clock.

🧩

Patching and maintenance

Scheduled updates for servers, hypervisors, Citrix and endpoints.

🖥

Virtualization and VDI

Management of VMware, XenServer, Hyper-V, Citrix and Omnissa Horizon.

📱

Endpoint management

Microsoft Intune, Autopilot and SCCM for secure, consistent devices.

💾

Backup and disaster recovery

Veeam backup monitoring, restore testing and recovery planning.

📊

Reporting and reviews

Regular service reviews with clear reporting on health, tickets and improvements.

Managed Services vs an In-House Engineer

How managed services compare with hiring one full-time engineer.

Comparison of Altanora managed services with a full-time in-house infrastructure engineer
Altanora managed servicesIn-house engineer
First-year costStarting at $2,500 a month ($30K a year)$158K–$213K+
Coverage24/7/365Business hours, one person
SkillsA team of 70+ certified specialistsOne person's experience
Vacation and turnoverAlways coveredGaps and rehiring costs
Time to startWeeksMonths of recruiting

Try the Citrix Engineer vs Managed Services Calculator.

Managed Services Results

What clients gain when Altanora runs their environment.

Global video game developer

$1.8M

saved over three years with Altanora FlexDaaS and 24/7 VIP Priority Support.

Altanora client engagement

Electric vehicle manufacturer

24/7

production CAD and manufacturing systems on thin clients, run on Altanora Desktop as a Service.

Altanora client engagement

Telecom provider

$2.4M

a year saved after moving Citrix workloads to XenServer with Altanora.

Altanora client engagement

From Our Clients

“Over the years, Altanora has proven to be an exceptionally dedicated and knowledgeable partner. Their collaboration made it possible to build and operate what we believe to be the best SOC 2 Type II Desktop as a Service solution available worldwide.”
Asma Shaikh, Director of Cloud Infrastructure

Why Altanora for Managed IT

2026 Citrix Evangelist Partner of the Year and a Citrix Platinum Partner since 2006, with 70+ certified engineers across North America.

Proactive by design

We monitor, patch and tune continuously, so problems are caught early.

One accountable team

Infrastructure, VDI, endpoints and backup under one agreement.

Bilingual service

Support in English and French across Canada and the U.S.

IT Managed Services FAQ

How much do managed IT services cost?

Managed services that replace an in-house engineer start at $2,500 a month. Your price depends on the size and scope of your environment.

What do Altanora managed IT services cover?

24/7 monitoring, patching, virtualization and VDI management, endpoint management with Intune, Autopilot and SCCM, Veeam backup and recovery, and regular service reviews.

Is managed IT cheaper than hiring an engineer?

Usually. A first-year full-time infrastructure engineer costs about $158K to $213K or more, while managed services start at $2,500 a month with 24/7 coverage.

Do you offer Citrix-specific managed services?

Yes. See Citrix Managed Services for tiers, response times and what's included.

Can you manage our environment alongside our IT team?

Yes. Our co-managed IT services let your team keep control while we cover agreed responsibilities.

How do I open a support ticket with Altanora?

Existing clients can open a ticket through the client portal, by emailing support@altanora.com, or by calling 514-849-1100 and choosing option 3. For general or sales questions, email sales@altanora.com.

Related: Citrix Managed Services · Co-Managed IT Services · Managed XenServer · Managed NetScaler

Stop Firefighting

Get a managed services proposal built around your environment.

Get a Managed Services Proposal