Citrix & VDI · Managed NetScaler
NetScaler is the front door to every Citrix session and business app you publish. Altanora's Citrix-certified engineers monitor, patch, tune and secure it around the clock, so a missed firmware update or an expired certificate never becomes an outage or a breach.
Managed NetScaler is a service where Altanora takes over the day-to-day operation of your NetScaler (formerly Citrix ADC) appliances: monitoring, patching, firmware, security policy and incident response, 24/7/365.
It covers physical and virtual appliances, and every major feature from Gateway and load balancing to WAF and GSLB.
Unpatched Gateway appliances are among the most exploited entry points in recent years. Firmware and patch cadence isn't optional.
Few teams have a NetScaler specialist on staff, and fewer have one on call at 2 a.m.
An untested HA pair, an expired certificate or a WAF false positive can stop every remote user at once.
The full NetScaler stack, run to Citrix best practices and tested in our lab before it reaches production.
Optimized Gateway and ICA/HDX policies for stable Citrix sessions.
A scheduled patch and firmware cadence, tested in our lab first.
Certificate lifecycle, renewals, and cipher and protocol hardening.
WAF policy design and tuning to block real threats with fewer false positives.
Bot mitigation and IP reputation controls, continuously tuned.
Multi-site GSLB, validated HA pairs and scheduled failover testing.
Centralized configuration, analytics, baselines and drift detection.
End-to-end telemetry, alerting and dashboards for health, capacity and user experience.
| Feature | VIP Support (reactive) | Gold | Platinum |
|---|---|---|---|
| 24/7 emergency line, ticketing and knowledge base | Included | Included | Included |
| Response | Ticket actioned in under 15 minutes | 24/7 monitoring, front-of-queue priority | 24/7 monitoring, front-of-queue priority |
| NetScalers included | — | 2 | 4 |
| Minimum billing | 1 hour | 1 hour | Not applicable |
| Additional hours, business days and evenings/weekends | Billed at preferred rate | Billed at preferred rate | Included |
| ADC data center management | — | Included | Included |
| Annual audit with detailed report | — | — | Included |
| Advanced and remote monitoring | — | — | Included |
| WAF, GSLB and Console (ADM) management | — | Add-on | Discounted add-on |
| Proactive planning and project management | — | — | Included |
| Term and billing | 1 year, monthly | 1 year, monthly | 1 year, monthly |
Get enterprise-grade expertise without adding headcount.
Where Gateway reliability drives the whole user experience.
Documented patching, audits and configuration baselines that support compliance.
Move NetScaler spend from CapEx and headcount to a predictable monthly fee.
Holds 2 Citrix Platinum certificates, Fusion CSA Platinum and Fusion CSP Platinum, with Citrix-certified engineers and cross-vendor credentials (Microsoft, VMware, Cisco, Fortinet, Veeam).
An in-house lab mirrors client environments, so every change is tested before production.
Yes. Citrix ADC was renamed NetScaler.
Yes, both, including VPX, and CPX for container workloads.
Yes. Firmware lifecycle planning is part of the service, including moving off unsupported builds.
Yes. We take over your existing appliances after an onboarding audit.
With VIP Support, tickets are actioned in under 15 minutes, 24/7/365. Gold and Platinum add 24/7 monitoring with front-of-queue priority, and Platinum includes evening and weekend production work at no extra charge.
Existing clients can open a ticket three ways: through the Altanora client portal, by emailing support@altanora.com, or by calling our office at 514-849-1100 and selecting option 3. For general or sales questions, email sales@altanora.com.
We review your firmware level, certificates, HA and WAF posture, then give you a written health check and a remediation plan.
Book a NetScaler Health Check