IT Technical Advisor

The benefits of joining us

• Attractive vacation policy 
• Flexible leave days 
• Additional holidays 
• Telework policy, and flexible leave policy (we all have a life outside of work, let's enjoy it!) 
• Training in the South during the holiday season 
• Attractive group insurance 
• Collective RRSP 
• Sports allowance 
• Mobile phone and internet allowance 
• Public transport allowance 
• Access to a telemedicine platform, we like to simplify our employees' lives 
• Monthly team activities (happy hours, team parties, activities) paid by the company 
• An employer that promotes learning, expression, and exploration 

Responsibilities

• Provide support in remote control for 2nd and 3rd level incidents.
• Create, modify and manage users, groups and access via active directory
• Provide customer support (occasionally) 1st and 2nd level
• Maintain up-to-date documentation of incidents within the ticketing software
• Ensure a lookout on the monitoring / alerting software (monitoring)
• Provide software, hardware and operational support
• Ensure incident escalation and follow-up with users
• Perform on-call duty to guarantee service outside regular working hours (financial compensation)
• Maintain customer hardware/software inventory up to date
• Perform diagnostics and hardware repairs for desktops, laptops, hard drives, network tools and others
• Install computer stations, software, network printers and other peripherals

Requirements

• Have a minimum of 2 years of experience in IT support
• Have basic knowledge of the following aspects : 
  • Microsoft network environments (Active Directory)
  • Microsoft Office suite and MS-365 systems
  • Network and network equipment (Cisco switches and routers, computer cabling, TCP/IP protocols)
  • Remote control tools
  • Terminal server environments
  • Citrix and VMware virtualization products (an asset)